Privacy

🔍 Privacy Policy – In Simple Terms

At Project Building Certifiers (PBC), we take your privacy seriously.

We only collect the information we need to do our job — things like your name, contact details, and project information — so we can provide you with professional building certification and related services.

Here’s a quick summary of how we handle your information:

What We Collect

We collect basic contact details, project information, and sometimes digital data (like website analytics). We only collect sensitive information (such as disability access details) if it’s necessary and with your consent.

How We Collect It

Most information comes directly from you — through forms, emails, or calls. Sometimes we receive information from others involved in your project (like architects, builders, or councils) or through our online systems.

How We Use It

We use your information to: 

• Process applications and issue certifications 

• Communicate with you and other project stakeholders 

• Meet legal and regulatory requirements 

• Improve our systems and services 

• We don’t sell or rent your information to anyone.

Who We Share It With

We may share information with:

• Government bodies (e.g. councils, building authorities) 

• Our consultants and service providers who help us deliver services

• Technology providers like Google Workspace, Softr or SmartSuite

We make sure anyone we share information with handles it securely and in line with Australian privacy law.

How We Protect It

Your data is stored securely on password-protected, encrypted systems. We take reasonable steps to prevent unauthorised access or misuse.

Your Rights

You can:

• Ask to see what information we hold about you 

• Request corrections if it’s wrong 

• Opt out of any marketing emails 

To do this, contact privacy@pbc.au

.Questions or Complaints

If you have a privacy concern, email our Privacy Officer at privacy@pbc.au

.If we can’t resolve it, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

.Updates

We may update this summary or our full Privacy Policy from time to time. The latest version will always be published on this website.